Independence Together

📋 Terms & Conditions

Independence Together provides practical, non-medical support services. We are not a registered care provider.

Services Provided

• Shopping, errands & prescription collection
• Light domestic tasks — cleaning, tidying, laundry (no deep cleaning)
• Handyman service — by appointment only. Minor repairs, maintenance and small jobs. Gas, electrical, plumbing and structural work will be referred to qualified specialists.
• Companionship, regular visits & emotional support
• Transport, appointments & accompanying people out
• Help with letters, forms, bills & everyday admin
• Short-term help after hospital support

Fees & Payment

• Hourly rates confirmed at initial consultation
• Handyman work priced separately — written quote provided first
• Invoices issued weekly or monthly as agreed
• Payment due within 7 days of invoice receipt

Contact

Phone: 07845 845781
Email: hello@independence-together.co.uk

⏰ Cancellation Policy

Standard Visits & Support

• 48+ hours notice — no charge
• 24–48 hours notice — 50% of agreed fee
• Less than 24 hours notice / no show — 100% of agreed fee

Handyman Appointments

• 72+ hours notice — no charge
• 48–72 hours notice — 25% of quoted fee
• 24–48 hours notice — 50% of quoted fee
• Less than 24 hours notice — 100% of quoted fee
• Materials ordered specifically for the job — payable in full

Contact

To cancel or reschedule: call 07845 845781 or email hello@independence-together.co.uk

🔒 Privacy Policy

We comply with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

• Your personal data is collected only for the purpose of providing our services
• Data is kept secure and never sold or shared for marketing purposes
• Information shared with third parties only with your explicit consent
• Contact details retained for business administration purposes
• Client records retained for 6 years following last service, then securely destroyed

For any privacy enquiries: hello@independence-together.co.uk or call 07845 845781

🛡️ Health & Safety

• Risk assessments carried out prior to commencement of service
• Public Liability Insurance held — details provided on request
• Handyman work limited to tasks within our competence
• Unsafe or specialist work referred to qualified tradespeople
• Infection control procedures followed at all times

Reported concerns: contact 07845 845781

🤝 Safeguarding Policy

We are committed to protecting all clients from harm, abuse or neglect.

• All clients treated with dignity and respect at all times
• Concerns about safety or wellbeing will be recorded and acted upon
• Serious concerns referred to the Local Authority Safeguarding Team immediately
• Where there is immediate risk of harm, emergency services will be contacted
• Information shared appropriately and confidentially

Safeguarding Lead: 07845 845781

📞 Complaints Procedure

We aim to provide the best possible service. If you are unhappy, please tell us — we will put it right.

• Contact us in person, by phone or email: 07845 845781 / hello@independence-together.co.uk
• We acknowledge your complaint within 2 working days
• We will respond fully within 10 working days
• If you are not satisfied with our response, you may contact the Local Government & Social Care Ombudsman

👤 Lone Worker Procedure

We work safely when visiting clients alone.

• Daily schedule shared with a trusted contact
• Check-in at start and end of each visit
• Phone fully charged and accessible at all times
• If a situation feels unsafe — leave immediately
• Emergency contact: 07845 845781